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SHIPPING & DELIVERY

At Adagio Jewel, we ensure your jewelry is delivered quickly, safely, and beautifully packaged.

Processing Time

  • Orders are processed within 1–3 business days.

  • Once shipped, you will receive an email with tracking information.

Shipping Options

  • Standard Shipping (5–10 business days) – Free Shipping Worldwide

  • International Shipping – We ship worldwide. Delivery times vary depending on destination and customs clearance.

Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number to monitor your package in real time in our website section "Track your order".

Shipping Delays

  • Occasionally, delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or high demand on shipping services. If you experience significant delays, please contact us at infoadagiojewel@gmail.com.

Failed Delivery Policy

We are not responsible for failed deliveries resulting from circumstances beyond our control, including the following:

  • If the carrier attempts delivery multiple times and the customer is not available or fails to respond to delivery notifications or contact the carrier to arrange a new delivery or pickup, and the package is returned to us, we will not cover the cost of reshipping or offer a refund.

  • If the shipping address provided by the customer is incorrect, incomplete, or not recognized by the carrier, and the package is returned as undeliverable, we are not responsible for the failed delivery and will not issue a refund.

In both cases, the customer will be responsible for any additional shipping fees if they wish the package to be resent.

Please ensure that all shipping information is accurate and that you are available to receive your order or coordinate with the carrier when necessary.

Important Details 

  • Please verify your shipping address before placing your order, as we cannot reroute packages once dispatched.

  • International customers are responsible for any customs duties, taxes, or fees required by their country.

  • Delivery times are estimates and may be affected by holidays, peak seasons, or courier delays.

All orders are carefully packaged in our signature Adagio Jewel gift box, making them perfect for personal use or gifting.