Frequently Asked Questions
General
All of our pieces are crafted from premium, skin-safe materials such as sterling silver, stainless steel, and high-quality plating to ensure durability and hypoallergenic comfort.
Yes, we ship worldwide! Delivery times may vary depending on your location and customs regulations. Tracking details will be provided once your order has been shipped.
To keep your jewelry looking its best, avoid contact with water, perfumes, or harsh chemicals. Store pieces in their original box or a soft pouch when not in use.
Orders
Select your favorite jewelry pieces, add them to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is completed.
We process orders quickly, but if you need to make changes or cancel, please contact us at infoadagiojewel@gmail.com within 12 hours of placing your order.
Once your order ships, you’ll receive an email with a tracking link so you can follow your package in real time.
Please check your spam/junk folder first. If it’s not there, contact our support team and we’ll resend the confirmation.
If your order is incorrect or incomplete, reach out to us immediately with your order number, and we’ll resolve the issue as quickly as possible.
Product Information
Yes, all our jewelry is crafted from premium, skin-safe materials that are hypoallergenic and suitable for sensitive skin.
Our collections feature high-quality sterling silver, stainless steel, and durable plating such as 18k gold and rose gold to ensure lasting shine and elegance.
With proper care, our pieces are designed to maintain their beauty. We recommend keeping them away from water, perfumes, and harsh chemicals to extend their shine.
Yes, many of our rings and bracelets come in multiple sizes or adjustable designs to ensure the perfect fit. Detailed sizing information is provided on each product page.
To keep your jewelry looking its best, store it in the original box or a soft pouch, clean gently with a soft cloth, and avoid prolonged exposure to moisture or direct sunlight.
Shipping & Delivery
Standard shipping usually takes 5–10 business days. International delivery times may vary based on location and customs.
Yes! We offer free shipping worldwide.
Absolutely. We deliver worldwide. Please note that international customers are responsible for any customs duties, import taxes, or fees applied by their country.
Once your order is shipped, you’ll receive an email with a tracking number and link so you can follow your package’s journey.
If your package is delayed, please allow a few extra days during busy seasons. For lost packages, contact us at infoadagiojewel@gmail.com, and we’ll work with the courier to resolve the issue.